Hootel
Support
Answers to the most common questions about the app, and how to reach us.
Contact us
Write to us about problems with the app, links that do not work or wrong information about a property. Tell us the property and, if you can, the date and time of the request: no other personal data is needed.
For requests about personal data: privacy@hootel.ai
Frequently asked questions
How do I book?
In the property card choose dates, guests and offer, then press “Book on the website”: the property’s official website opens, with dates and guests already filled in when its system allows it. Booking and payment happen there, not in ChatGPT.
How do I change or cancel a booking?
The booking is a contract between you and the property: contact the property to change or cancel it. Phone, email and website are in the property card.
The price on the property’s website is different. Why?
Prices and availability are updated periodically and every price shows when it was last updated. The price on the property’s website prevails. If the difference is large, let us know.
The booking link does not work.
Use the direct contacts shown under the button and write to us naming the property: we will check the link with the property.
Some information about a property is wrong.
Information is provided by the properties. Let us know the property and the detail: we will check it with them.
Why can’t I find properties in a destination?
The app only shows properties that have joined the network, not every option in the area. Ask the assistant where the service is available.
How are results ranked?
By relevance, distance, direct booking benefits, profile completeness and data freshness. Commissions or financial arrangements do not affect the order. Details are on the ranking page.
How do I disconnect the app from ChatGPT?
In ChatGPT settings, in the apps section, choose Hootel and disconnect it. We will no longer receive requests from you.
I own a property: how do I join the network?
You will find everything on hootel.ai.